1. Introduction

1.1 These Terms and Conditions govern the use of the Vivo Talent Solutions website and the services we provide as a recruitment agency.

1.2 By accessing our website and/or using our recruitment services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Definitions

• “Vivo Talent” or “we” refers to Chase Talent Solutions Limited trading as Vivo Talent Solutions.
• “Client” refers to any business or individual who engages with Vivo Talent for recruitment services.
• “Candidate” refers to any job seeker introduced by Vivo Talent to a Client.
• “Engagement” means any contract under which a Candidate provides services to a Client.
• “Introduction” means the provision of a Candidate’s details to a Client by Vivo Talent.

3. Use of Our Website

3.1 The website provides general information and recruitment-related services. We do not guarantee uninterrupted availability of the website.

3.2 Users agree not to misuse our website, including attempting unauthorised access, introducing malware, or extracting data without authorisation.

3.3 Any personal data submitted via the website is handled in accordance with our Privacy Policy (see Section 9).

4. Recruitment Services

4.1 Scope of Services:

• Vivo Talent Solutions connects businesses with job seekers and assists with recruitment needs.

4.2 Client Responsibilities:

• Clients must provide accurate job descriptions, salary details, and employment conditions.
• Clients must comply with UK employment laws and avoid discrimination in hiring.

4.3 Candidate Responsibilities:

• Candidates must provide truthful information in applications and interviews.
• Candidates are responsible for ensuring they meet the necessary qualifications and work permit requirements.

5. Fees & Payments

5.1 Clients engaging Vivo Talent Solutions for recruitment services must pay agreed fees per contract terms.

5.2 Payment terms will be outlined in individual service agreements and must be adhered to.

5.3 If a Client hires a Candidate introduced by Vivo Talent within 12 months, a placement fee applies.

6. Refund & Rebate Policy

6.1 If a Candidate leaves within the first four weeks of employment (excluding redundancy or death), Clients may be eligible for a partial refund, provided:

• The full fee was paid on time.
• Written notice of termination was given within 7 days of the Candidate’s departure.
• The Candidate is not re-engaged by the Client or its affiliated companies within 12 months.

7. Confidentiality

7.1 Both Clients and Candidates agree to keep information provided by Vivo Talent confidential.

7.2 Candidates’ personal data will not be shared with third parties without consent.

8. Liability & Disclaimer

8.1 Vivo Talent acts as an employment agency and does not guarantee that any Introduction will result in an employment contract.

8.2 Vivo Talent is not responsible for the accuracy of information provided by Clients or Candidates.

8.3 Vivo Talent is not liable for any loss, damage, or costs arising from recruitment decisions made by Clients.

9. Privacy & Data Protection

9.1 Vivo Talent Solutions values the privacy of its Clients and Candidates. All personal data is processed in compliance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws.

9.2 Data Collection & Use:

• We collect personal data such as name, contact details, job title, and employment history to provide recruitment services.
• We use this data for communication, service fulfilment, and marketing (with consent).

9.3 Data Sharing:

• Personal data may be shared with Vivo Talent’s internal staff and third-party contractors providing essential services.
• Data may be shared with government authorities when required by law.

9.4 Retention & Rights:

• We retain data for 2 years or as long as required for business or legal compliance.
• Individuals have the right to access, correct, or delete their personal data.

9.5 For full details, please see our Privacy Policy or contact us at [email protected].

10. Governing Law & Disputes

10.1 These Terms shall be governed by English law.

10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

11.1 Vivo Talent Solutions reserves the right to update these Terms at any time. Changes will be posted on our website and will take effect immediately.

By using our services or website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For further inquiries, contact us at [email protected].