CASE_STUDY:
Serco

Serco

COMPANY:

Serco

SECTOR:

Technology & Digital

SPECIALISM:

Technology

SUB-SPECIALISM:

IT Security & Risk

About

Serco is a global provider of public services with a mission to use its broad cross-sector experience to drive meaningful improvements across government operations. By transferring knowledge and best practices across sectors, Serco helps its clients achieve higher performance and more effective service delivery.

The Challenge

As a large and continuously evolving enterprise, Serco is focused on optimising the performance of its internal functions. With the growth of their IT Risk function, they faced a critical need for highly experienced, specialist professionals.

These roles were essential to maintaining performance, managing risk and driving operational maturity across the business.

Our Approach

The Outcome

Our strategic approach resulted in the successful placement of three senior-level professionals, across both fixed-term and permanent contracts, within Serco’s IT Risk function. By maintaining a consistent pool of culturally and technically aligned candidates, we helped reduce time-to-hire and ensured a seamless recruitment process for ongoing and future needs.

Our Approach

Vivo Talent partnered with Serco to deliver a tailored recruitment strategy that addressed both immediate hiring needs and future scalability. Our strategy included:

  • Deep discovery: Collaborated closely with Serco stakeholders to fully understand the scope of each role and how it aligned with the function’s growth.
  • Forensic Search: Used targeted headhunting and data-driven sourcing to identify and engage highly specialised professionals.
  • Talent Magnet: Developed a compelling employer brand presence and created a personalised outreach campaign to attract and convert passive candidates.
  • Talent Pooling: Built a pre-qualified, role-ready talent pipeline to reduce future hiring lead times.

Why it Matters

Serco needed more than just a quick hiring fix - they required a long-term talent strategy to support the growth of a critical business function. By taking the time to understand the intricacies of the roles and aligning closely with the team’s objectives, Vivo Talent delivered not only key hires but also a future ready talent pipeline. This partnership has helped Serco reduce time-to-hire, improve efficiency and ensure they’re equipped with the right expertise to drive performance across their IT Risk function.

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